Complaints and requests for indemnification of consumers, individual and collective,
Public civil actions
Collective actions
Guidance on specific issues before consumer protection agencies
Follow-up of administrative processes (PROCONS, IMETRO, ANVISA, CONAR, DPDC)
Terms of adjustment of conduct before consumer protection bodies in all spheres of the federation.
Performance in complex discussions on regulatory standards, especially in the area of labeling, advertising and food safety.
Assistance in the implementation of recalls in all its aspects, particularly in the analysis of its appropriateness, convocation and resulting administrative / judicial procedures.
PASAC - SAC Improvement Program - Orientation to companies for the relationship with consumers, including assistance in call center operations (SAC) and organization of database and use of information.
Plan for the Reduction of Judicial Proceedings and Condemnations on actions proposed by consumers Reduction of liabilities, with reduction of costs and reduction of risks.
